1. Introduction
At Afri-Farmers Market, we are committed to promoting sustainable agriculture, supporting rural communities, and helping to build a more equitable and inclusive food system.
2. Products and Services
Product Descriptions: State that while you strive for accuracy, product images and descriptions may not be 100% accurate and that the actual product may vary slightly. This is especially important for fresh produce.
Availability: Explain that all products are subject to availability and that you reserve the right to limit the quantity of products you supply.
Pricing: Detail your pricing policy, including any applicable taxes. Mention that prices can change without notice.
3. Ordering and Payment
Order Acceptance: Explain the process of placing an order and when an order is considered "accepted" by your company. This is usually after payment is processed and you send a confirmation email.
Payment Methods: List all the accepted payment methods (e.g., mobile money, credit cards, cash on delivery).
Cancellations: Clearly state your policy regarding order cancellations by the customer.
4. Delivery and Shipping
Delivery Area: Specify the geographical areas in Rwanda where you deliver.
Delivery Times: Provide an estimated timeframe for delivery but state that these are estimates and not guaranteed. Mention any factors that might affect delivery times, like traffic or weather.
Delivery Acceptance: Outline the customer's responsibility for inspecting the order upon delivery and reporting any issues immediately.
5. Returns and Refunds
Perishable Goods: This is a crucial section for a business selling fresh produce and meat. Clearly state your policy for returns and refunds on perishable items. Due to their nature, the policy will likely be different from non-perishable goods. You might require customers to report issues within a very short timeframe (e.g., within 24 hours of delivery) with photographic evidence.
Non-Perishable Goods: Outline the process for returning non-perishable supermarket items, including the time limit for returns and the condition the item must be in (e.g., unopened, with original packaging).
Refund Process: Explain how and when refunds will be processed (e.g., store credit, refund to original payment method).
6. User Accounts
Account Creation: Describe the requirements for creating an account, such as being of a certain age.
Account Security: Emphasize the user's responsibility to keep their account information and password confidential.
7. Intellectual Property
State that all content on your website, including logos, images, and text, is owned by Afri-Farmers Market or its licensors and is protected by copyright and other intellectual property laws.
8. Limitation of Liability
This is a very important legal section. It should state that your liability is limited to the value of the products purchased and that you are not liable for any indirect, incidental, or consequential damages. A legal professional will be able to draft this section correctly according to Rwandan law.
9. Governing Law
Specify that these terms are governed by and construed in accordance with the laws of Rwanda.
10. Contact Information
admin@afrifarmersmarket.com