1. Payment Options: Afri-Farmers Market accepts various payment methods, including credit/debit cards, mobile wallets, and other electronic payment options and Cash on delivery. The available payment options are displayed during the checkout process on the platform. Users can choose the most convenient method to complete their transaction securely.
2. Payment Security: Afri-Farmers Market prioritizes the security of user payment information. The platform employs industry-standard encryption and secure transmission protocols to safeguard sensitive data during payment processing. User payment details are handled securely and are not stored on the platform's servers.
3. Payment Verification: Afri-Farmers Market may require additional verification for certain transactions to prevent fraud and ensure the security of both users and the platform. Users may be asked to provide additional information or undergo an authentication process, such as entering a one-time password (OTP) sent to their registered contact details.
4. Order Confirmation: Once a payment is successfully processed, Afri-Farmers Market will provide an order confirmation, which includes details such as the order number, products purchased, delivery address, and estimated delivery timeframe. Users are advised to review this confirmation carefully and contact customer support immediately if any discrepancies are found.
5. Pricing and Currency: The prices displayed on Afri-Farmers Market's platform are in the local currency of the respective region or as specified. Prices are inclusive of applicable taxes and fees, unless stated otherwise. Afri-Farmers Market strives to maintain accurate and up-to-date pricing information, but errors may occasionally occur. In such cases, Afri-Farmers Market reserves the right to correct the pricing errors and inform users accordingly.
6. Refund and Return Policy: Afri-Farmers Market has a refund and return policy in place to address situations where customers are not satisfied with their purchase. The specific details of the policy, including eligibility, conditions, and procedures, are clearly stated on the platform. Users are encouraged to review the policy before making a purchase. In general, the following principles apply: a. Quality Concerns: If a product is received in a damaged or defective condition, users should promptly contact Afri-Farmers Market's customer support and provide relevant details and evidence. Afri-Farmers Market will assess the issue and may offer a refund, replacement, or appropriate resolution based on the circumstances. b. Return Window: Afri-Farmers Market establishes a specific timeframe within which users can initiate a return request for eligible products. This timeframe is clearly communicated in the refund and return policy. c. Return Process: Users must follow the designated return process outlined by Afri-Farmers Market, which may include providing necessary documentation, arranging for product pickup, or shipping the product back to a specified address. d. Refund Processing: Once a return request is approved and the returned product is received and inspected, Afri-Farmers Market will process the refund as per the policy guidelines. Refunds are generally issued using the same payment method used for the original transaction. The time taken for the refund to reflect in the user's account may vary based on factors such as the payment method and financial institution.
7. Disputes and Resolutions: In the event of any payment-related disputes or issues, users are encouraged to contact Afri-Farmers Market's customer support promptly. AfriFarmers Market will investigate the matter, review relevant information, and work towards a fair resolution in accordance with its policies and applicable