1. Payment
Options: Afri-Farmers Market accepts various payment methods, including
credit/debit cards, mobile wallets, and other electronic payment options and
Cash on delivery. The available payment options are displayed during the
checkout process on the platform. Users can choose the most convenient method
to complete their transaction securely.
2. Payment
Security: Afri-Farmers Market prioritizes the security of user payment
information. The platform employs industry-standard encryption and secure
transmission protocols to safeguard sensitive data during payment processing.
User payment details are handled securely and are not stored on the platform's
servers.
3. Payment
Verification: Afri-Farmers Market may require additional verification for
certain transactions to prevent fraud and ensure the security of both users and
the platform. Users may be asked to provide additional information or undergo
an authentication process, such as entering a one-time password (OTP) sent to
their registered contact details.
4. Order
Confirmation: Once a payment is successfully processed, Afri-Farmers Market
will provide an order confirmation, which includes details such as the order
number, products purchased, delivery address, and estimated delivery timeframe.
Users are advised to review this confirmation carefully and contact customer support
immediately if any discrepancies are found.
5. Pricing
and Currency: The prices displayed on Afri-Farmers Market's platform are in the
local currency of the respective region or as specified. Prices are inclusive
of applicable taxes and fees, unless stated otherwise. Afri-Farmers Market
strives to maintain accurate and up-to-date pricing information, but errors may
occasionally occur. In such cases, Afri-Farmers Market reserves the right to
correct the pricing errors and inform users accordingly.
6. Refund
and Return Policy: Afri-Farmers Market has a refund and return policy in place
to address situations where customers are not satisfied with their purchase.
The specific details of the policy, including eligibility, conditions, and
procedures, are clearly stated on the platform. Users are encouraged to review
the policy before making a purchase. In general, the following principles
apply: a. Quality Concerns: If a product is received in a damaged or defective
condition, users should promptly contact Afri-Farmers Market's customer support
and provide relevant details and evidence. Afri-Farmers Market will assess the
issue and may offer a refund, replacement, or appropriate resolution based on
the circumstances. b. Return Window: Afri-Farmers Market establishes a specific
timeframe within which users can initiate a return request for eligible
products. This timeframe is clearly communicated in the refund and return
policy. c. Return Process: Users must follow the designated return process
outlined by Afri-Farmers Market, which may include providing necessary
documentation, arranging for product pickup, or shipping the product back to a
specified address. d. Refund Processing: Once a return request is approved and
the returned product is received and inspected, Afri-Farmers Market will
process the refund as per the policy guidelines. Refunds are generally issued
using the same payment method used for the original transaction. The time taken
for the refund to reflect in the user's account may vary based on factors such
as the payment method and financial institution.
7. Disputes
and Resolutions: In the event of any payment-related disputes or issues, users
are encouraged to contact Afri-Farmers Market's customer support promptly.
AfriFarmers Market will investigate the matter, review relevant information,
and work towards a fair resolution in accordance with its policies and
applicable