1. Delivery
Areas: Afri-Farmers Market provides delivery services to specific geographic
areas, which are clearly defined on the platform like in Kigali and other
secondary cities in Rwanda. Customers can check if their location is eligible
for delivery by entering their address during the checkout process.
Afri-Farmers Market strives to expand its delivery network to reach more
customers over time.
2. Delivery
Timeframes: Afri-Farmers Market aims to deliver orders to customers' doorsteps
within a specified timeframe. The estimated delivery time is communicated to
customers during the checkout process based on their location and the
availability of the products. However, please note that unforeseen
circumstances such as weather conditions or logistical issues may occasionally
cause delays. Afri-Farmers Market will make its best efforts to inform
customers in such situations.
3. Delivery
Charges: Afri-Farmers Market may charge a delivery fee for orders below a
certain minimum value, as specified on the platform. This fee covers the cost
of transportation and logistics involved in delivering the orders to customers'
doorsteps. The delivery charges, if applicable, are clearly mentioned during
the checkout process.
4. Delivery
Methods: Afri-Farmers Market utilizes various delivery methods to ensure efficient
and timely order fulfillment. This may involve utilizing its in-house delivery
team, third-party courier services, or a combination of both, depending on the
specific circumstances and location.
5. Delivery
Tracking: Afri-Farmers Market provides a delivery tracking feature to enable
customers to monitor the status of their orders. Customers can access this
feature through their account on the platform or through a tracking link
provided via email or SMS. The tracking feature allows customers to view
real-time updates regarding the progress of their delivery, including estimated
arrival time and any relevant delivery notes.
6. Delivery
Address: Customers are responsible for providing accurate and complete delivery
addresses during the checkout process. Afri-Farmers Market will not be held
liable for any delays or failed deliveries resulting from incorrect or
incomplete address details provided by the customers. Customers are advised to
review their delivery address carefully before finalizing their order.
7. Delivery
Confirmation: Upon successful delivery of an order, Afri-Farmers Market may
require a confirmation signature or any other reasonable form of
acknowledgement from the customer. This helps ensure that the order has been received
by the intended recipient and prevents unauthorized access or delivery
disputes.
8. Delivery
Issues: In the event of any delivery issues, such as damaged products or
missing items, customers are requested to contact Afri-Farmers Market's
customer support as soon as possible. Afri-Farmers Market will investigate the
matter promptly and take appropriate actions to resolve the issue, which may
include providing replacements or refunds as applicable.
9. Commitment:
Afri-Farmers Market is committed to providing reliable and efficient delivery
services to its customers. While the platform takes necessary measures to meet
the specified delivery timeframes, it also acknowledges that occasional delays
or disruptions may occur due to external factors. The platform strives to
maintain transparent communication and resolve any delivery-related concerns
promptly to ensure a positive customer experience.